Privacy and the protection of personal information are important issues that we take very seriously at Praxis.
1 – Management of personal data
On the website www.praxis.fr, the website owner does only collect personal information for only specific services. The user of the Praxis website is providing this information willingfully, as he will enter this personal information himself. In that case, it will be stated on the website www.praxis.fr if such information is mandatory or no to access the requested services.
According to the legislation, any user can use his right to access, modify or delete his own personal information collected. In order to do so, please send a request to PRAXIS by email: DPO_PRAXIS@praxis.fr, with a copy of a signed personal identity document, and stating on which email address the answer should be sent.
No personal information from the users of the website www.praxis.fr is published, exchanged, transferred, given or sold to any other party without the user consent.
2 – Audience measurement cookies
Purpose: Those cookies allow us to know the use and to track the performance of our website, in order to improve its performance or the way we are presenting its content. We are using Google Analytics.
3 – Confidentiality policy regarding the respondents from our surveys
PRAXIS guarantees strict confidentiality and the utmost respect of respondents’ privacy in relation to all of our surveys, whether they are administered by telephone, post, the internet, or are carried out face to face:
We work in conformity with the French Data Protection Act of 6 January 1978 (French law n° 78-17), as amended pursuant to the European Directive 95/46/EC concerning the protection of individuals with regard to the processing and movement of personal data, and in accordance with the ICC/ESOMAR International Code of Marketing and Social Research (www.esomar.org).
All respondents taking part in the surveys that we conduct do so on a purely voluntary basis. Responses are optional at each stage of every survey and for every question asked.
When presenting our surveys to potential respondents, we introduce ourselves and explain the subject of the research. Advertising, promotional activities, direct marketing, and direct sales are never within our remit. Our role in carrying out surveys is never for advertising or promotional purposes with regard to the respondents interviewed.
We are collecting and using personal information only when necessary to conduct our activity.
Composition of the samples from our surveys:
Our surveys are either conducted among contacts from our clients’ databases, or by random manual selection from a directory database (in order to ensure that the survey is fully representative) rented from a specialist service provider. We ensure that the provider of the directory database is in compliance with the relevant legal regulation.
For telephone surveys, the numbers dialled are drawn randomly and manually by our interviewers. To ensure that the sample is representative, the same telephone number may be dialled several times by our interviewers if there is no response or if the line is busy.
In order to constitute our final sample, and to ensure that it is statistically representative of the population surveyed, we generally apply the “quota” method: the sample is based on the same segmentation characteristics as our client’s customer base.
The conducting of questionnaires by interviewers:
Our telephone interviewers are recruited according to high quality standards; they receive training and are closely monitored in their work. Telephone surveys undertaken may be listened to by supervisors for the purpose of training interviewers.
Occasionally, and with the exception of self-administered studies (by internet or by post), we may get back in touch with some respondents a few days after their initial interview, for reasons of monitoring and quality control of the work carried out by the interviewer.
Data collected from our surveys:
PRAXIS guarantees that the information collected will only be used in the context of undertaking the work commissioned by its clients.
In cases where a survey is administered using a contact information file provided by the client (customer files in particular), PRAXIS will only use these contact details for the purpose of the survey concerned and will only retain them for the time required to the carry out the research. The contact information file will then be destroyed. Minimum and maximum retention times and the procedures for maintaining and destroying your personal information are clearly defined.
In accordance with Article 40 of the French Data Protection Act, respondents may at any time contact the client that commissioned the research in order to exercise their right to access and correct their personal data.
Sometimes, for some surveys, we request respondents’ consent to submit their answers along with their contact details to the client that commissioned the research. For respondents wishing to remain anonymous, their answers are treated in a strictly statistical manner, and the client is only supplied reports that include data that does not identify the individual responses of those wishing to remain anonymous.
PRAXIS is considering that a proper management of personal information and the trust of its customers is an essential part of its commercial services, and as such is making the commitment to act ethically regarding the use of personal information, and to always provide with the appropriate confidentiality and security measures for the management of this personal information.
In order to demonstrate this commitment, PRAXIS is in line with the principles of the GDPR.
PRAXIS is complying with the following principles related to personal data, and is claiming that the personal data are:
• Managed legally,
• Used for limited ends, and with appropriate care,
• Relevant to the survey we are conducting,
• Not stored any longer than necessary,
• Managed in a process in accordance with the personal data rights,
• Not transfered to any organization or persons located in other countries without the relevant safety tools.
Furthermore, in appliance with the legislation, all respondents have the right to access or modify their personal information collected, by sending an email at DPO_PRAXIS@praxis.fr.
Retention period of personal data:
We are keeping your personal information as long as we have the right depending on the legal and reglementary rules to be applied, or given some specific constraints, such as a good Management of customer relationship or the specific requests made legally.
Regarding the customer database provided by our customers, most of the information are kept during the contractual relationship we have with our customer, and up to 3 years after the ending of the contractual relationship.
Cookies in online surveys:
14 rue professeur Deperet
69160 Tassin La demi-Lune
For questions relating to a specific survey, please tell us as much as possible about the object of the survey in order for us to be able to correctly identify it.
If in doubt about the source of a call for a survey claiming to be conducted by PRAXIS, please do not hesitate to telephone us on: 00 33 (0) 4 78 34 35 53
Our guarantee to users of our website
The information that PRAXIS collects about the users of its website (e.g. from the “Contact Us” section) is only used to reply to users or to follow-up on their requests. This information is never transferred to third parties.
Our guarantee to users of our website
The information that PRAXIS collects about the users of its website (e.g. from the “Contact Us” section) is only used to reply to users or to follow-up on their requests, most notably for:
- download of a White Paper
- Quotation request
- Contact request
- Demo request
- Job appliance
This information are also used to addess you commercial offers on our products and services. This information is stored for 24 months.
Information indicated in asterisk within the submission forms must be completed, as they are necessary to answer your request.
According to the law “informatique et libertés”, you can express your right to access your personal information, to update or delete them, by contacting our DPO (Data Protection Officer), with a copy justifying your identity:
- by email at DPO_Praxis@praxis.fr
- by mail, with your signature, and addressed to the following address:
A l’attention du délégué à la protection des données (DPO)
14 rue Professeur Deperet
69160 Tassin La Demi-Lune