Measuring and improving
customer satisfaction
Customer Experience Management
Employee surveys
Customer satisfaction is at the heart of companies, and at the heart of their transformation and their performance
Customer voice, customer journey, customer experience, CX, customer-centric,
customer-oriented approach … all those trendy topics have in commmon the same goal: the satisfaction of your customers. PRAXIS can help you to measure and improve your customer satisfaction.
Our market expertise
Building and equipments
Healthcare, cosmetics, chemistry
Aeronautics, automotive, transportation
Industry
Distribution
B2B Services
IT, Telecom
Paper / Packaging Industry
Social Housing
Why choosing Praxis?
Praxis according to our customers
Julien Brin
Customer Experience Manager, DS SMITH PACKAGING
DS Smith Packaging France is the leader of corrugated cardboard packaging (30 industrial sites, 3 850 employee and more than 3 billion packaging manufactured per year).
« Praxis has been a real partner since 2007 ; they conduct our customer satisfaction survey by telephone every 2 years.
This survey helps us managing the customer satisfaction, and share the best practices between our 20 production sites in France.
Their 2 main assets that make the difference:
- Their interviewers are B2B professtionnals, they are very well trained to our products and are able to have a professional dialogue with our customers.
- Their survey reports and management summaries, tailored for each of our sites, are really rich and quickly usable to decide and implement action plans.
At last, I have to highlight the strong dedication of the Praxis teams, at any level, that allowed the acceptance of our teams to the approach. This survey is now acknowledged as a real operational management tool. »
Michel Descot
Customer Service Manager, EDILIANS (IMERYS TOITURES)
French leader of clay tiles, EDILIANS, formerly Imerys Toiture, brings practical solutions for a healthy home, long lasting and energy saving.
“With PRAXIS, we are conducting a yearly survey with 1 000 of our customers interviewed over the phone on our 3 main markets. We have made such survey for the last 10 years with them.
Even if continuity is essential for such a tracking survey, PRAXIS has always been proactive and proposed us several improvements, brought us advices and ideas of improvements, and relevant action plan suggestions. Their reporting is of a great quality, and they are able to take your specificness into account, even in the long term.”
Didier Jacquet
Managing Director, BJ PARTENAIRES
BJ Partenaires is a middle-sized company based in Annecy, France, and specialised in the distribution of electric components for professionals and the design of electrical/switchgear cabinets.
“One of our own customers advised us to contact PRAXIS for conducting our first customer satisfaction survey.
Starting from scratchn they designed a comprehensive questionnaire adapted to our strategic touch points.
The survey results conforted us in our main strategic decisions, and helped us refining our positioning in our market.
The survey results were presented in 2 sequences ; first to a small commitee, then to all of our staff: that is a real plus for our managers!”
THEY PLACED THEIR TRUST IN US
