Customer Satisfaction Survey
This is the measurement to be conducted to help you prioritize your actions for strategic improvement. The choice of actions will be based on a precise assesment of the performance of your company in terms of customer satisfaction.
Feedback Management: the real-time measurement of customer satisfaction
During a product delivery, while your product or service is being used, after a call to your customer service department… all those interactions are relevant to measure the opinion of your customers!
What do your colleagues think about their work environment? How do they perceive their future within your company?