Ongoing Satisfaction Measurement

Knowing how satisfied your customers are upon delivery of your product or service, while using it, when you launch a new offer, or when they’ve called on your after -sales service…

There are dozens of situations where you want to take the pulse of your customers.

This strategic approach allows you to identify highriskcustomers and the processes to improve, while developing your teams’ customer orientation and their performance.

We offer a complete toolbox with several features:

Automatic emailing of questionnaires at key-moments in the customer relationship (emails, text messages, QR code, web links and pop-ups), instant alert systems, online reports available in real time…

As a complement to satisfaction surveys, these ongoing strategic studies provide an instant insight  into your customers level of satisfaction at key stages of the relationship

Let us study together your need