About Us

Praxis was created in 1977 by one of the first promoters of B to B satisfaction surveys in France: Mr Jean-Louis Dumoulin who wrote many books, including Clients satisfaits, Entreprise gagnante ("Satisfied Clients, Winning Firm") which is still a reference work in this area.

The company expanded thanks to its new managers and associated consultants who extended the activity beyond customer satisfaction to the entire business: customers, employees and suppliers.

Beyond the technical aspects largely mastered for many years in terms of sampling or statistical treatments, Praxis has developed approaches allowing an effective use of obtained results, employing mixed teams of « statistic experts » and « senior consultants ».

1. 20 years experience in surveys in B to B sectors and corporate services
2. Knowledge of most strategic sectors
3. Excellence in survey execution thanks to highly professional teams
4. Our capacity to turn surveys results into operational action  programs
5. Our capacity to help you managing customer satisfaction in the long term
6. Our capacity to offer benchmarks in the industry and corporate services sectors

Praxis is completely integrated in terms of human and material ressources, Praxis covers the full spectrum of research process and guarantees you a very high level of quality, approved for many years by OPQCM french certificate in research area.